Shipping policy

Shipping + Delivery

How much is shipping?

FREE! We offer free worldwide shipping on all orders.

How long does shipping take?

Each print is made to order and handled with care by our professional printing partners. You can expect your order to be fulfilled and shipped out within 2-5 business days of your order and then shipping time is as follows:

Canada - 3 to 9 business days
USA - 5 to 15 business days
International - 20 to 60 business days

You will receive a shipping confirmation email with tracking information once your order is on its way.

Will I be charged any duties and taxes?

Any print orders being shipped internationally or to the USA may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Joy Kinna Studio Inc. is not responsible for these charges if they are applied, they are the responsibility of the customer. Joy Kinna Studio Inc. is not responsible for any delays caused by customs.

How do I track my order?

When your order has shipped, you will receive an email notification which will include a tracking number and courier you can use to track your shipment.

Please refer to the standard shipping timelines above. If you haven’t received your order within your destination's timeline please contact us at studio@joykinna.com with your name and order number, and we will investigate your shipment delay. 

Is local pickup available?

Yes - local pickup is available in Vancouver at TRICERA IMAGING SOLUTIONS located at:

1830 West 5th Avenue
Vancouver BC V6J 1P3
Canada

Pickup is usually ready in 2-4 days, and you will receive a notification when your order is ready for pickup. 

How is it packaged?

All prints are made to order and are safely handled, rolled, packaged and sealed in a tube.